TradeMerit Order Fulfillment covers activities ranging from committing an order to a warehouse to the customer proof of delivery. By establishing real-time controls over the order processing, warehouse operations, shipping process as well as final delivery, TradeMerit enables you to:
- Increase perfect order rate and customer satisfaction.
- Reduce returns and chargeback from your customers.
- Improve on-time shipping/delivery.
- Reduce total fulfillment cost.
Measure & Improve Fulfillment Process
Monitor customer orders and ensure that fulfillment is carried out in accordance with your plans. Gain insight into order status and track at line item level what has been committed, packed, waiting for dispatch, in transit, or delivered. Use powerful analytics to measure performance of various steps in the process to improve accountability and promote higher efficiencies.
React To Customer Order Changes
Let TradeMerit monitor changes to customer orders and immediately communicate them to everyone involved in the process. Receive alerts if attempts to deliver goods do not match the latest order status. Automatically detect and control deviations from the order commitment to improve perfect order and customer satisfaction.
Keep Customers Informed of Discrepancies
Automatically update customers as the order status changes and keep them informed until final delivery. By setting appropriate expectations you can improve customer satisfaction and reduce the impact on customers when things do not go as planned.
Control Shortage & Overage
Let TradeMerit track order fulfillment to the line item level, including management of split shipments, capturing proof of delivery details and detecting any discrepancies. Automatically detect shortages and overages and take corrective measure as early as possible to avoid chargeback and follow-up on returns expiration.
Leverage Existing Systems
End-to-end visibility is achieved by collecting relevant data from existing systems and partners. Whether you are using an ERP, warehouse management system, order management system, or a mix of separate applications, TradeMerit maximizes the benefits of your existing investments and supports your future IT plans.
Reporting & Analytics
Customize and use web-based reports in order to improve operations and monitor overall performance. Leverage real time drill-down dashboard to enable performance analysis of supply chain business processes. Define Key Performance Indicators (KPI) based on a wide array of business metrics including: Perfect Order, Order Fulfillment Cycle Time, and Fulfillment Cost Rate.