Global Telecommunications providers have many challenges including declining revenues and margins due to intense domestic regulation and intense competition. Lured by promises of lower costs and additional features and services, customers are less tolerant of process inefficiencies and are more likely to switch their service providers.
Regulators in countries all over the world are focusing on lowering prices and driving innovative practices. Vertical industries have spawned new competitors reducing profit margins and driving price discounting. Many companies have resulted to outsourcing various functions from call center operations to technical support leading to disjointed processes, operations and decentralized management structures.
Telecommunications service providers require adaptable and efficient processes that will allow them to take advantage of emerging opportunities and improve business process management. BP Tailor automates processes in key areas including order fulfillment, expense and budgeting management, customer service, new service and product development, customer and client onboarding, accounting processes and subscription services.
BPTailor reduces the time that it takes to bring a product by streamlining processes such as order fulfillment and service activation, reducing costs. Through BPTailor extensive suite of Business Process Management Tools, Telecommunications providers can expect:
BPTailor for Telecom
BPTailor improves the cash cycle significantly speeding up the time it takes for contracts to be signed; allowing the organization to focus on its horizontal supply chain. Overall efficiency and effectiveness are improved significantly, as BPTailor reduces customer response times.
Increased productivity at all levels
Improved visibility enhancing asset tracking and management capabilities
Improved cash cycle freeing up the organization to concentrate on its horizontal supply chain
Lower operating costs
Automated reporting systems that track and measure activities
Please contact us now to know how we can help.