A business process is a collection of related, structured activities or tasks that produce a specific service or product (serve a particular goal) for a particular customer (s).
Business Processes can be divided into two layers:
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1. Human layer, where the process is implemented through human activities. Examples include all processes of customer order
and fulfillments or approving of loans, or purchasing orders.
2. System layer, where the human processes are transformed, through automation, to machine driven process that are
implemented on a specific computer system. Example automated order management, automated approval management, etc.
Most processes are cross-functional, spanning the boxes on the organization chart. All processes result in a product or service that is received by an organization's external or internal customer. These cross-functional can be between processes that served by human and systems.
The main challenge in implementing business process is the fact that most organization start by utilizing their current business transaction system (based on ERP or another system) that is tightly coupled with specific function (Ex. customer relations, accounting, logistics, etc…) and try to automate these processes within this specific business function boundary.
The above can be clearly demonstrated in the following video that represents typical deployment cycle for any ERP or non-ERP system.
The organization is a dynamic entity that increases in complexity and evolves with time. Processes change due to changes in the competitive landscape, regulations, products, customer demands, etc. At the same time the increase in complexity create other processes than needed to control and monitor.
1. At the time interval of “01” the company takes a decision to implement an ERP solution, forming committees and screening
2. After selecting an ERP vendor, they conducting analysis, customization and testing before going live at time interval “05”
3. The implementation was excellent and completed on time and on budget, achieving all of the requirements as stated in time
4. In time interval “08”, issues begin to appear as new processes have been created and the manager needs to deploy the new
processes or modify the existing ones. Once the manager sends a request to IT and they forward it to the vendor and/or the
implementation partner, it returns with a cost. Because the cost is unjustifiable and excessively high it’s refused.
5. In reaction to the preceding events the manager creates a business process within his group using an Excel spreadsheet, an email,
or even hiring an external programmer to create an Access application
6. This can be termed “The Human Problem” and it is not “IT Problem” or “System Problem”.
TradeMerit BPTailor insulates your organization from The Human Problem by providing you with a layer that gives you control and end to end visibility over your business processes.
It benefits customers by:
Manages the processes that affect people and systems
Prioritizes workflows, providing additional visibility and control
Structures and prepares data for rapid migration into newer systems The data structure and ready to migration to any deployed new system
Provides organizations with the ability to implement changes.
Managed, configured and adapted by business users without external support
Most important difference between TradeMerit BPTailor and any other BPM that it is managed, configured and changed by the business users and not by the IT.
Please contact us now to know how we can help.